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Customer Centricity

You want to put the customer at the center of your business activities, but internal orientation dominates? We help you to realign your organization with the customer!

Why Customer Centricity?

You want to think from the customer’s point of view and have agreed on this as an overarching goal, but within your organization, you’re still more focused on products, prices and internal processes. We show you which structural measures and initiatives can anchor customer centricity in your organization.

©A. Kern
©A. Kern

What is Metaplan‘s unique perspective in the context of customer centricity:

If you value customer centricity, then you need structures to support it. We work with you to analyze the extent to which your structures already focus on customers or not.

Whoever has access to customers has relevant information. We help you to make customers heard in the organization.

Every strategy is based on assumptions about customers. We help you to clearly identify and question these assumptions.

Sometimes internal and external customer images no longer fit together. We show you how to react to this.

Understanding customers is only the task of a few in the organization, but everyone should be aligned with the customer. We work with you to infuse customer-orientation throughout the organization.

Questions that we can help you answer

How is customer orientation reflected in the structures of your organization?

Who is responsible for maintaining contact with customers?

How do you involve customers in the development of new products and services?

What stands in the way of customer orientation in everyday operations?

Where and how do you concentrate resources for market development?

Discover our seminars

Moderation Training

Leading meetings and workshops in a structured manner.

Location: Live-Online, Quickborn/Hamburg, Munich, Düsseldorf
Language: English, German
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Training on Workshop Design

Shaping collaboration effectively.

Location: Live-Online, Quickborn/Hamburg
Language: German
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Training on Discourse Leadership

Revealing existing patterns of thought

Location: Quickborn/Hamburg, Live-Online
Language: German
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Tool-Session Moderation

If you like to gain an overview about supportive tools for online moderation, join the Metaplan Tool-Session.

Location: Live-Online
Language: German
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Discover our programs

Program
Executive Program for Organizational Leadership

Executives learn how to apply the two strongest levers to create impact: Organizational structures and Leadership impulses.

Location

Remote

Duration

36 live & online sessions

Language

English

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Program
Metaplan Moderation Program

The Metaplan Moderation Programm for those who want to take the lead in discourses: moderation techniques, workshop design and discourse strategy.

Location

In-person, remote

Duration

3 seminars + additional sessions

Language

German, English

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Our consultants are on site in Germany, France, China, Singapore, Switzerland, the USA – and wherever you need them.