Privacy policy

24. Mai 2018 10:18 Leave a Comment

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH. The use of the Internet pages of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

1. Definitions

The data protection declaration of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
Third Party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH
Goethestraße 16
25451 Quickborn
Germany
Phone: +49 (4106) 617-0
Email: quickborn@metaplan.com
Website: www.metaplan.com

3. Name and Address of the Data Protection Officer

The Data Protection Officer of the controller is:

Stephanie Bredick
Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH
Goethestraße 16
25451 Quickborn
Germany

Phone: +49 (4106) 617-185
Email: dpo@metaplan.com
Website: www.metaplan.com

Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.

4. Cookies

The Internet pages of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

5. Collection of general data and information

The website of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

6. Registration on our website

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.

7. Subscription to our newsletters

On the website of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH, users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller.

The Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH informs its customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise’s newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.

During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller, or to communicate this to the controller in a different way.

8. Newsletter-Tracking

The newsletter of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the controller in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller. The Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH automatically regards a withdrawal from the receipt of the newsletter as a revocation.

9. Contact possibility via the website

The website of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

10. Comments function in the blog on the website

The Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH offers users the possibility to leave individual comments on individual blog contributions on a blog, which is on the website of the controller. A blog is a web-based, publicly-accessible portal, through which one or more people called bloggers or web-bloggers may post articles or write down thoughts in so-called blogposts. Blogposts may usually be commented by third parties.

If a data subject leaves a comment on the blog published on this website, the comments made by the data subject are also stored and published, as well as information on the date of the commentary and on the user’s (pseudonym) chosen by the data subject. In addition, the IP address assigned by the Internet service provider (ISP) to the data subject is also logged. This storage of the IP address takes place for security reasons, and in case the data subject violates the rights of third parties, or posts illegal content through a given comment. The storage of these personal data is, therefore, in the own interest of the data controller, so that he can exculpate in the event of an infringement. This collected personal data will not be passed to third parties, unless such a transfer is required by law or serves the aim of the defense of the data controller.

11. Subscription to comments in the blog on the website

The comments made in the blog of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH may be subscribed to by third parties. In particular, there is the possibility that a commenter subscribes to the comments following his comments on a particular blog post.

If a data subject decides to subscribe to the option, the controller will send an automatic confirmation e-mail to check the double opt-in procedure as to whether the owner of the specified e-mail address decided in favor of this option. The option to subscribe to comments may be terminated at any time.

12. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

13. Rights of the data subject

a) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the Controller.

b) Right of Access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
the existence of the right to lodge a complaint with a supervisory authority;
where the personal data are not collected from the data subject, any available information as to their source;
the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

c) Right to rectification

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the Controller.

d) Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
The personal data have been unlawfully processed.
The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH, he or she may, at any time, contact any employee of the controller. An employee of Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH will arrange the necessary measures in individual cases.

e) Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH, he or she may at any time contact any employee of the controller. The employee of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH will arrange the restriction of the processing.

f) Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH.

g) Right to object

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
The Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH to the processing for direct marketing purposes, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

h) Automated individual decision-making, including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH.

i) Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the Metaplan – Thomas Schnelle Gesellschaft für Planung und Organisation mbH.

14. Data protection for applications and the application procedures

The data controller shall collect and process the personal data of applicants for the purpose of the processing of the application procedure. The processing may also be carried out electronically. This is the case, in particular, if an applicant submits corresponding application documents by e-mail or by means of a web form on the website to the controller. If the data controller concludes an employment contract with an applicant, the submitted data will be stored for the purpose of processing the employment relationship in compliance with legal requirements. If no employment contract is concluded with the applicant by the controller, the application documents shall be automatically erased two months after notification of the refusal decision, provided that no other legitimate interests of the controller are opposed to the erasure. Other legitimate interest in this relation is, e.g. a burden of proof in a procedure under the General Equal Treatment Act (AGG).

15. Data protection provisions about the application and use of Facebook

On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.

A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/ . During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the “Like” button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.

16. Data protection provisions about the application and use of Google Analytics (with anonymization function)

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

17. Data protection provisions about the application and use of Google+

On this website, the controller has integrated the Google+ button as a component. Google+ is a so-called social network. A social network is a social meeting place on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Google+ allows users of the social network to include the creation of private profiles, upload photos and network through friend requests.

The operating company of Google+ is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

With each call-up to one of the individual pages of this website, which is operated by the controller and on which a Google+ button has been integrated, the Internet browser on the information technology system of the data subject automatically downloads a display of the corresponding Google+ button of Google through the respective Google+ button component. During the course of this technical procedure, Google is made aware of what specific sub-page of our website was visited by the data subject. More detailed information about Google+ is available under https://developers.google.com/+/

If the data subject is logged in at the same time to Google+, Google recognizes with each call-up to our website by the data subject and for the entire duration of his or her stay on our Internet site, which specific sub-pages of our Internet page were visited by the data subject. This information is collected through the Google+ button and Google matches this with the respective Google+ account associated with the data subject.

If the data subject clicks on the Google+ button integrated on our website and thus gives a Google+ 1 recommendation, then Google assigns this information to the personal Google+ user account of the data subject and stores the personal data. Google stores the Google+ 1 recommendation of the data subject, making it publicly available in accordance with the terms and conditions accepted by the data subject in this regard. Subsequently, a Google+ 1 recommendation given by the data subject on this website together with other personal data, such as the Google+ account name used by the data subject and the stored photo, is stored and processed on other Google services, such as search-engine results of the Google search engine, the Google account of the data subject or in other places, e.g. on Internet pages, or in relation to advertisements. Google is also able to link the visit to this website with other personal data stored on Google. Google further records this personal information with the purpose of improving or optimizing the various Google services.

Through the Google+ button, Google receives information that the data subject visited our website, if the data subject at the time of the call-up to our website is logged in to Google+. This occurs regardless of whether the data subject clicks or doesn’t click on the Google+ button.

If the data subject does not wish to transmit personal data to Google, he or she may prevent such transmission by logging out of his Google+ account before calling up our website.

Further information and the data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/. More references from Google about the Google+ 1 button may be obtained under https://developers.google.com/+/web/buttons-policy.

18. Data protection provisions about the application and use of Google-AdWords

On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google’s search results only then displayed, when the user utilizes the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.

The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale of goods.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.

The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.

19. Data protection provisions about the application and use of LinkedIn

The controller has integrated components of the LinkedIn Corporation on this website. LinkedIn is a web-based social network that enables users with existing business contacts to connect and to make new business contacts. Over 400 million registered people in more than 200 countries use LinkedIn. Thus, LinkedIn is currently the largest platform for business contacts and one of the most visited websites in the world.

The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, UNITED STATES. For privacy matters outside of the UNITED STATES LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a LinkedIn component (LinkedIn plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding LinkedIn component of LinkedIn. Further information about the LinkedIn plug-in may be accessed under https://developer.linkedin.com/plugins. During the course of this technical procedure, LinkedIn gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on LinkedIn, LinkedIn detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the LinkedIn component and associated with the respective LinkedIn account of the data subject. If the data subject clicks on one of the LinkedIn buttons integrated on our website, then LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal data.

LinkedIn receives information via the LinkedIn component that the data subject has visited our website, provided that the data subject is logged in at LinkedIn at the time of the call-up to our website. This occurs regardless of whether the person clicks on the LinkedIn button or not. If such a transmission of information to LinkedIn is not desirable for the data subject, then he or she may prevent this by logging off from their LinkedIn account before a call-up to our website is made.

LinkedIn provides under https://www.linkedin.com/psettings/guest-controls the possibility to unsubscribe from e-mail messages, SMS messages and targeted ads, as well as the ability to manage ad settings. LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.

20. Data protection provisions about the application and use of Twitter

On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.

The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.

If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.

Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

21. Data protection provisions about the application and use of Xing

On this website, the controller has integrated components of XING. XING is an Internet-based social network that enables users to connect with existing business contacts and to create new business contacts. The individual users can create a personal profile of themselves at XING. Companies may, e.g. create company profiles or publish jobs on XING.

The operating company of XING is XING SE, Dammtorstraße 30, 20354 Hamburg, Germany.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a XING component (XING plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding XING component of XING. Further information about the XING plug-in the may be accessed under https://dev.xing.com/plugins. During the course of this technical procedure, XING gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on XING, XING detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the XING component and associated with the respective XING account of the data subject. If the data subject clicks on the XING button integrated on our Internet site, e.g. the “Share”-button, then XING assigns this information to the personal XING user account of the data subject and stores the personal data.

XING receives information via the XING component that the data subject has visited our website, provided that the data subject is logged in at XING at the time of the call to our website. This occurs regardless of whether the person clicks on the XING component or not. If such a transmission of information to XING is not desirable for the data subject, then he or she can prevent this by logging off from their XING account before a call-up to our website is made.

Ricardo Porém combines the activity of Managing Partner at EFFECTIVE with the design of intervention processes and customer management. Since 2000, he has carried out his consulting activity in different projects in Portugal and abroad.

Ricardo graduated in Psychology and holds a post-graduate qualification in Organizational Behaviour and an Executive MBA from ISCTE Business School. He is a strategy facilitator, certified by Metaplan International. Currently, he is concluding his international certification in Executive Coaching from ICF.

Cintra, Ricardo

12:14 Leave a Comment

Vita

Working languages

German, English, French

Ehrhardt, Florian

15:31 Leave a Comment

Opportunités professionnelles

16. April 2015 16:49 Leave a Comment

Découvrez nos offres d’emploi.

Jobs

16:45 Leave a Comment

We’re always on the lookout for
people who can bridge the gap between mindsets

We are looking for personalities with different academic and professional backgrounds, preferably with several years of experience in different management roles, companies, or countries.

The ability to think and act flexibly is essential, as are curiosity, the courage to embrace change, and creative drive. Flawless English is a prerequisite for international consulting projects, with further foreign languages desirable.

You possess an analytical mind, outstanding communication skills, and the ability to work independently. You are excited by rapid changes in context and relish the opportunity to make sense of methodological connections. You have the ability to genuinely empathize with the interests and mindset of the person you’re talking to. Your keen eye even takes in non-quantifiable factors, such as the existing power and trust dynamics prevalent within organizations.

If you can see yourself as a consultant and bridge-builder between different mindsets, then send us your application documents with résumé and cover letter to Versailles@metaplan.com.

Kan-Sekine, Betty

Working languages

English

Understanding how organizational structures work:
your structures.

11. März 2015 22:29 Leave a Comment

The qualification program “Leading and Consulting through Discourse” is specifically geared to entrepreneurs, executives, and consultants who are required to move projects or strategic developments forward. The program centers on mastering complex processes and the enhancement of leadership qualities. As part of this process, you keep your own specific organizational context in mind, not least because it is often not the ideas behind initiatives that cause them to fail, but the visible and invisible structures and players they involve. Our qualification program deepens your understanding of your own organization and broadens your focus to include power structures, local rationalities, interests, trust, and micro-politics. You learn how to recognize contradictions in your organization, create forums that deal with tension, and transform it into new set of dynamics.

The curriculum
“Leading and Consulting through Discourse” is a part-time qualification program. It entails a total of 21 days of attendance at our seminar center in Quickborn, near Hamburg, and is divided into five modules spread over eight months, plus two case supervisions. Each module is designed to be applied directly to your own business activities or consulting project. You carefully examine the initial situation, the goals, the various stakeholder perspectives, and the chances of success; then develop potential courses of action.

With the exception of the International Strategy Seminar, the open Qualification Program is only available in German, bookable via our German website. As inhouse education program is also available in English, French and German.

Exclusive offer for participants in the full program
Include your choice of 2 case supervisions or
a combination of 1 case supervision and a seminar on
„Developing Missions Statements“

Expand your core competencies through our Qualification Program

The result

You acquire important skills and methods that enable you to manage complexity and lead more effectively.

GOOD TO KNOW

Do you want to be certain that our qualification program matches your needs and will meet your expectations? In that case, you should attend our orientation workshop. This is where we introduce ourselves and the content of our programs—and answer your questions in person.

REQUEST INFORMATION

The alumni network
Enrollment into the Metaplan Alumni Network follows presentation of the Certificate of Completion. The network consists of graduates of previous classes; Metaplan consultants working in our offices in Germany, France, Sweden, Switzerland, Singapore, and the USA; associate Metaplan consultants; clients and friends from academia. Alumni take part in project supervisions and regularly share their experience and knowledge through events and digital platforms.

schedules:	cycle 15/16:		cycle 16/17:
The orientation workshop (german)	Apr 24–25, 2015	(Fri/Sat)	Apr 29–30, 2016	(Fri/Sat)
Module 1 – Designing organizations (german)	Sep 16–19, 2015	(Wed–Sat)	Sep 14–17, 2016	(Wed–Sat)
Module 2 – Influencing organizational cultures (german)	Nov 19–21, 2015	(Thu–Sat)	Nov 17–19, 2016	(Thu–Sat)
Module 3 – Developing Strategies (german)	Jan 20–23, 2016	(Wed–Sat)	Jan 25–28, 2017	(Wed–Sat)
Case Supervision I or Additional Seminar (german)	Mar 03–04, 2016	(Thu/Fri)	Mar 02–03, 2017	(Thu/Fri)
Module 4 – Exploring markets (german)	Apr 14–16, 2016	(Thu–Sat)	Apr 27–29, 2017	(Thu–Sat)
Case Supervision II (german)	May 02–03, 2016	(Wed–Thu)	May 17–18, 2017	(Wed–Thu)
Module 5 – Leading projects (german)	Jun 02–04, 2016	(Thu–Sat)	Jun 22–24, 2017	(Thu–Sat)

FREE INFORMATION

Contact Person:
Charlotte Rosendahl
P +49 (4106) 617-182
E charlotterosendahl@metaplan.com

Cost
The cost of the entire program is EUR 15,800 for corporate participants plus VAT. Private participants qualify for a 30% discount and pay EUR 11.060. This includes the five modules, specifically two 4-day modules and three 3-day modules. In addition there are two optional formats without obligation to be present. One optional format, i.e. the seminar on „Developing Missions Statements” as well as any single module can be booked individually, depending on availability. The 4-day module costs EUR 3.800 (for private participants EUR 2.660). The 3-day module costs EUR 3.000 (for private participants EUR 2.100). The 2-day optional seminar on „Developing Missions Statements” costs EUR 2.000 (for private participants EUR 1.400). Full board is charged at EUR 70 per day. Full board for the entire program is charged at a flat rate of EUR 1,400. The cost of the orientation workshop (EUR 500) is deducted from the cost of the entire program.

Langen, Dr. Claudia

3. März 2015 10:36 Leave a Comment

Vita

Claudia Langen, economist and historian graduated from the Universities of Cologne and Cambridge, started her career at the internal consulting department of the Bertelsmann Group. From the media company’s diverse business models, she moved on to work for the German think tank and reform factory Bertelsmann Foundation. As Executive Director she set up a mentoring organisation with six German branches and then managed a training institute specialised in action learning. After several years of managing experience, she started her own business as a consultant focussing on strategic communication and leadership. Motivated by the conviction that good leadership is crucial for designing and developing organisations in a successful way, she decided to join Metaplan in 2014.

Personal interests

Claudia was born in Bremen and lives in Hamburg and the Palatinate region today. In the North, she appreciates the fresh air when rowing and cycling; in the Southwest, she enjoys the cultural and culinary diversity when she’s out and about with family and friends.

Working languages

German, English, French

Report of experiences

9. Dezember 2014 11:39 Leave a Comment

Personne à contacter:
Christine Krys
E ChristineKrys@metaplan.com
P +33 1 39 20 80 20
M +33 6 86 17 64 92

DEMANDE D’INFORMATION GRATUITE

Ideal preparation for your next meeting or an upcoming workshop

22. Oktober 2014 16:33 Leave a Comment

The executive team’s next strategy conference is coming up; the kick-off meeting for an important project is being planned; you’re facing a difficult discussion in which you have to convince your partners; an off-site executive meeting is up next … Whenever a situation calls for more than a simple mutual exchange of information; enlisting business partners, colleagues, and employees; or hinges on reaching agreement on, and securing participation in, new courses of action; or even entails breaking down resistance; that’s when preparation is crucial to success. Preparation requires that you anticipate the perspectives of all the stakeholders involved, formulate the right questions, and design a dramaturgy that will create optimal working conditions.

As you prepare for your event, we provide targeted support and point out the obstacles to a successful moderation. In dramaturgy sparring, we develop a master plan for the moderation of your event based on your existing planning and goals. This enables you to assume leadership of the discussion with the complete self-confidence that stems from perfect preparation. After the rehearsal, we go home, and the stage is yours.

Your benefits

we prepare a moderation plan for your event based on your objectives
with our support, you are ideally prepared and can lead the event with complete self-assurance

Exercer son leadership, hors contexte hiérarchique

16:27 Leave a Comment

Il est de plus en plus courant pour les managers de travailler ensemble, dans un contexte de rattachements hiérarchiques « flous » ou diffus. Pour pouvoir cependant faire avancer vos décisions, vous devez réussir à faire coopérer vos collègues. Ces situations nécessitent de manager habilement et de faire jouer la synergie entre les processus de communication, la capacité à tirer parti de ses sources de pouvoir et l’établissement progressif de la confiance. C’est exactement dans ce contexte que le module « Conduite de projets transversaux » est pertinent. Il vous apporte les outils analytiques et les instruments dont vous avez besoin pour optimiser les interactions en transversal et exercer un leadership efficace, dans un contexte d’organisations diffuses/ en l’absence de structures hiérarchiques claires.

La valeur ajoutée

Vous apprenez les techniques pour conduire efficacement les processus, hors contexte hiérarchique
Vous pouvez intégrer d’autres parties prenantes et leurs perspectives tout en avançant vers vos propres objectifs
Vous pouvez appliquer immédiatement vos techniques à des cas concrets

Construire des ateliers interactifs et productifs

15:56 Leave a Comment

Ce module concerne les réunions, les débats stratégiques, et les processus visant à mettre en œuvre des changements dans les entreprises. Les facteurs-clés de succès pour un atelier sont la préparation et la structuration d’étapes de discussion orientées vers l’objectif. Le succès nécessite aussi un contrat de cadrage avec le client pour définir les objectifs et les limites de la mission. Les entretiens exploratoires sont également cruciaux. Ce sont eux qui permettent de clarifier la façon dont les participants perçoivent leur situation et envisagent les solutions. Notre module vous apprend à concevoir et conduire des ateliers, en toute confiance. Il est important d’avoir conscience du fait que les ateliers ne peuvent pas être à sens unique mais qu’ils exigent un effort commun des participants pour développer des solutions et des idées en collaboration. La réussite d’un atelier passe par la prise en compte, en amont, des différentes perspectives de toutes les parties prenantes et l’intégration de leurs argumentations respectives dans la structure de votre session.

Lors des exercices pratiques, vous avez l’opportunité de perfectionner ces compétences. Vous vous exercez à structurer un atelier, en articulant sous-groupes et plénière, ainsi qu’à faire ressortir et à consolider les résultats. Nous vous apprenons à structurer vos problématiques de façon à produire des résultats rapidement et à surmonter les situations difficiles. De plus, nous vous transférons des techniques Metaplan supplémentaires que vous pouvez intégrer dans vos plans de discussion pour structurer les interactions et les orienter/ faire avancer vers l’objectif.
Ce module nécessite une connaissance de base de la « modération » que vous pouvez acquérir dans notre module « Techniques d’animation Metaplan », si nécessaire.

La valeur ajoutée

Vous apprenez à planifier des ateliers efficaces
Vous développez une compétence importante pour le succès de vos ateliers : clarifier les objectifs de la mission et conduire les entretiens exploratoires, en amont de l’animation de l’atelier
Vous vous entraînez à structurer et à tirer parti du travail en sous-groupes

Conduire des discussions structurées

13:45 Leave a Comment

Une bonne modération permet l’expression spontanée des différents points de vue et l’écoute réciproque entre participants. Pour y arriver, il est important de faire fonctionner certaines règles durant les discussions, ne serait-ce que pour éviter des débats sans fin et souvent frustrants. Les techniques d’interaction et de dramaturgie Metaplan vous apportent les outils-clés dont vous avez besoin. Nous vous apprenons à développer des plans de discussion qui atteignent les objectifs dans le temps imparti et renforcent ainsi votre confiance en tant que facilitateur. De plus, nous vous formons aux techniques de base telles que la question-carte, la question d’appel, la thèse…qui garantissent l’implication de chacun. Vous apprenez à visualiser les débats à l’aide de notre matériel de modération. La visualisation permet de décortiquer des sujets et argumentations « touffus » en éléments unitaires de base pour pouvoir ensuite les reconstruire/ recombiner. L’enregistrement par écrit et en simultané des contributions, permet aussi d’objectiver les discussions. Et également de fournir aux participants des points de repère pour mieux appréhender les problématiques complexes.
Vous apprenez aussi comment mettre en œuvre les techniques Metaplan pour faire émerger les différences d’opinion, permettre les controverses, les faire aboutir à des résultats constructifs et gagner ainsi en assurance dans les situations d’animation délicates. Pendant les nombreuses mises en situation, vous avez l’opportunité de tester les techniques que vous avez apprises et d’avoir en simultané un feedback constructif de notre part.

La valeur ajoutée

Vous conduisez des discussions structurées qui produisent des résultats tangibles
Vous apprenez à anticiper et à préparer en détail et en amont vos missions d’animation, via l’élaboration de plans de discussion
Nos programmes de formation sont approfondis et orientés vers la pratique

Advanced strategy work that opens your eyes
in terms of your own organization

12:18 Leave a Comment

The seminar addresses executives, entrepreneurs, and consultants who want to improve their  performance in highly complex environments: you will learn a comprehensive, structured method of  directing strategies into new channels and shaping them through discourse. We provide a central skill  set that will equip you to develop, communicate, and implement strategies and advise organizations  effectively. The key is to understand organizations from a perspective that keeps both in view: the formal  structures and the informal, micropolitical aspects. Our approach involves analyzing commonly used  managerial strategy tools and expanding their range of applicability based on a discursive perspective.

You will have the opportunity to present a business case of your own during the seminar. In cooperation  with Metaplan consultants and the other participants, you will analyze the underlying issues. This includes  considerations of the market situation, the organizational background, a stakeholder analysis, the  development process, the implementation structure, and a road map for moving ahead.

Good to know

20. Oktober 2014 14:37 Leave a Comment

Cliquez ici pour vous inscrire à nos prochaines formations inter-entreprises.

INSCRIVEZ-VOUS ICI

Personne à contacter:
Christine Krys
E ChristineKrys@metaplan.com
P +33 1 39 20 80 20
M +33 6 86 17 64 92

Trainings

14:11 Leave a Comment

Nos modules de formation

Kemmplatzhalter, U

29. September 2014 13:21 Leave a Comment

Frank, Heidi

26. September 2014 13:03 Leave a Comment

St. John, Candida

12:57 Leave a Comment

Vaultier, Catherine

12:51 Leave a Comment

Ancelin, Ingrid

12:48 Leave a Comment

Contact

12. August 2014 15:54 Leave a Comment

Metaplan^® – Thomas Schnelle Gesellschaft für Planung und Organisation mbH

Quickborn near Hamburg
Goethestraße 16
25451 Quickborn
Germany

Please call us
+49 (4106) 617-0

Write us
Quickborn@metaplan.com

Ressources Metaplan

15:13 Leave a Comment

Accédez à notre ancien site.

Equipement et formations

Nuber, Margarete

10:18 Leave a Comment

In discursive consulting, my most important tools are to listen very carefully and make my formulations as precise as possible.

Vita

Margarete Nuber (b. 1962) earned a degree in German literature, history, and philosophy before entering the IT field and gathering the 20+ years of experience she now brings to Metaplan. For many years, she was responsible as a de-escalation manager for business-critical projects at SAP Switzerland. Her specific focus areas are organizational design and facilitating change processes.
In addition to her activities as a discursive consultant, Margarete Nuber is also a trained mediator.

Personal interests

Margarete enjoys structuring her leisure hours with reading, sports, and music. She especially likes listening to jazz and contemporary music; she herself plays alto saxophone. To stay both physically and mentally fit, she has practiced traditional Japanese karate for many years.

Working languages

German, English

Rieger, Cordula

10:10 Leave a Comment

Vita

Cordula Rieger began her career at the Unaxis Corporation (now known as OC Oerlikon) where she was responsible for internal communications for five years, which included a period of management and ownership change. In 2006, she moved to Enzaim, Metaplan’s Swiss partner, where she facilitates change processes for clients in a wide range of fields. Cordula studied European economics at Regensburg and Oxford Brookes universities. She holds an Executive Master of Science degree in Communications Management from the University of Lugano, Switzerland. Cordula Rieger lectures at Zurich University of Applied Sciences in Business Administration and at the Swiss Training Centre for Marketing, Advertising and Communication.

Personal interests

Cordula devotes most of her free time to her two children. Friends and family are also important to her. Even after many years as a German “ex-pat,” she is still discovering her adopted country of Switzerland. Cordula is a member of the parents’ association in her residential community. If there were more time, she would enjoy traveling and reading more, and taking up sports.

Working languages

German, English

Bredick, Stephanie

17. Juli 2014 13:47 Leave a Comment

Holtmann, Sonja

13:45 Leave a Comment

Feddersen, Monika

13:44 Leave a Comment

Ziegler, Marion

13:44 Leave a Comment

Kühl, Evelin

13:43 Leave a Comment

Rosendahl, Charlotte

13:41 Leave a Comment

Heidorn, Carsten

13:40 Leave a Comment

Mentions légales

18. Juni 2014 9:50 Leave a Comment

Metaplan^® – Thomas Schnelle Gesellschaft für Planung und Organisation mbH
Goethestr. 16
25451 Quickborn
Germany

Phone: +49 41 06 61 70
Fax: +49 41 06 61 71 00
Quickborn@metaplan.com

Managing directors and authorised representatives:
Dr. Kai Matthiesen, Dr. Thomas Schnelle
Court of registration: district court Pinneberg
Registration number: HRB 3808 PI

VAT ID
According to section 27 of the German VAT law (UStG): DE 811 788 858
Responsible for content according to section 55 paragraph 2 of the German broadcasting law (RStV): Dr Kai Matthiesen

The word „Metaplan“, the Metaplan logo (Metaplan and cloud) and the red cloud are registered trademarks of Metaplan Thomas Schnelle GmbH.

Website design and technical realisation:
Tom Leifer Design

Liability disclaimer

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The contents of our website have been compiled by the author with great care. Nonetheless, we cannot accept any liability for how up to date, correct or complete the information contained therein is. Liability claims against the author regarding damages of a material or non-material nature caused through the use or non-use of the information presented or as a result of erroneous or incomplete information, are fundamentally excluded, insofar as there is no demonstrable fault of an intentional or grossly negligent nature on the part of the author. All offers are subject to change and non-binding. The author expressly reserves the right to change, expand or delete website content, in whole or in part, or suspend or cease publication of the website, without prior notification.

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Legal notice

9:50 Leave a Comment

Metaplan^® – Thomas Schnelle Gesellschaft für Planung und Organisation mbH
Goethestr. 16
25451 Quickborn
Germany

Phone: +49 41 06 61 70
Fax: +49 41 06 61 71 00
Quickborn@metaplan.com

Managing directors and authorised representatives:
Dr. Kai Matthiesen, Dr. Thomas Schnelle
Court of registration: district court Pinneberg
Registration number: HRB 3808 PI

VAT ID
According to section 27 of the German VAT law (UStG): DE 811 788 858
Responsible for content according to section 55 paragraph 2 of the German broadcasting law (RStV): Dr Kai Matthiesen

The word „Metaplan“, the Metaplan logo (Metaplan and cloud) and the red cloud are registered trademarks of Metaplan Thomas Schnelle GmbH.

Website design and technical realisation:
Tom Leifer Design

Liability disclaimer

1. Online content

2. Links

3. Copyright and trademarks

4. Inclusion; severability clause

Renforcer l’efficacité de l’équipe de direction

17. Juni 2014 17:12 Leave a Comment

Le contexte

Cette entreprise de vente à distance a décidé de mettre en ligne son offre de produits, afin de toucher un public plus jeune. Le Directeur des ventes sur internet a su générer un niveau d’activité significatif ; mais ses choix stratégiques le placent en concurrent direct des autres canaux de distribution et en opposition frontale avec les autres membres du comité de direction.

La mission confiée à Metaplan

Le Président de l’entreprise souhaite renforcer les synergies entre les canaux de distribution et les Directeurs au sein de son équipe. Il nous sollicite afin de trouver une issue à cette situation de blocage, installée depuis plusieurs mois.

L’intervention

Entretiens exploratoires avec les membres du Comité de direction et leurs équipes afin de comprendre la logique de chaque partie prenante et identifier des perspectives possibles ;
Partage de notre diagnostic avec le DRH et deux autres membres du CODIR, afin de construire le déroulement d’une rencontre plénière sur différents scénarios pour l’avenir ;
Révision de nos propositions avec le Directeur du canal internet, pour lui donner une longueur d’avance et préparer des évolutions dans les positions respectives ;
Séminaire de direction d’une journée ;
Accompagnement du DRH dans la construction du plan d’action retenu.

Les résultats

Notre intervention débouche sur une nouvelle organisation de l’activité internet et sa réintégration en cohérence avec les autres canaux de distribution.

Renforcer l’efficacité de l’équipe de direction

17:11 Leave a Comment

Le contexte

Une co-entreprise, joint-venture de deux constructeurs automobiles concurrents, peine à faire tenir ensemble, sous une même ombrelle, des entités de production contraintes à renforcer la protection des secrets de fabrication de chacun des partenaires. Facteur aggravant : en quelques années, l’un des deux actionnaires a pris le pas et mobilise désormais 80% de la capacité de production. Les centres de décision sont multiples, les allégeances aussi.

La mission confiée à Metaplan

Le DG de cette co-entreprise nous demande : «Dans cette situation, quel projet commun pour notre site ? Que pouvons-nous écrire sous notre phrase de vision ? ». Puis, comment concevoir avec l’équipe de direction une charte pour assurer le bon fonctionnement et offrir aux salariés du site un cadre général de coexistence ?

L’intervention

Accompagner le comité de direction, sur 18 mois, dans la construction de cette charte et dans le pilotage du processus de diffusion et de partage.

Identifier avec le comité de direction la vision, les objectifs et les grandes valeurs d’entreprise, pertinentes pour ce site industriel de 5 000 personnes ;
Déployer le contenu de la charte (vision, objectifs, valeurs) auprès des agents de maîtrise, puis auprès de tous les collaborateurs de l’usine en présence des membres de la Direction.
Ces ateliers sont animés par des « Animateurs Progrès » internes que nous formons.

Les résultats

L’équipe de Direction a formulé un projet qui peut rassembler tous les personnels du site : assurer la cohésion des salariés de l’usine. Grâce aux ateliers, chaque collaborateur a compris l’utilité des quatre Valeurs d’entreprise pour le bon fonctionnement et la pérennité de l’usine et a expérimenté comment les mettre en œuvre concrètement dans son unité ou périmètre.

Mobiliser les managers et leurs équipes

17:10 Leave a Comment

Le contexte

Acteur de premier plan dans le domaine de la production d’énergie et des réseaux de chaleur et de froid, cette entreprise mondialisée observe néanmoins une baisse de ses performances opérationnelles et financières. La nouvelle stratégie repose sur le recentrage en 3 activités stratégiques et une standardisation des processus industriels.
La fonction Finance doit atteindre des objectifs très ambitieux, dans le cadre de la nouvelle stratégie Groupe : raccourcissement des délais de clôture, fiabiliser les données financières, accroître la rentabilité des investissements,… Dans ce groupe très décentralisé, les plans d’action élaborés par le siège sont souvent difficiles à déployer car éloignés du terrain.

La mission confiée à Metaplan

Comment mobiliser les 150 cadres de la fonction Finance au niveau monde, favoriser l’appropriation des objectifs et accompagner l’élaboration des plans d’actions qui vont y conduire ? Comment faire élaborer par les 150 cadres de la fonction finance les modalités de déploiement de la stratégie Finance ? …

L’intervention

Identification des contenus à travailler en collaboration avec les experts internes de chaque thématique
Préparation d’un séminaire avec les 150 cadres Finance sur une journée et demie pour partager les orientations stratégiques et formuler les modalités de déploiement
Animation en bilingue (français/anglais) de 4 ateliers parallèles sur 3 heures et une restitution le lendemain matin – les experts sur chaque thématique sont les sponsors des ateliers

Les résultats

Malgré un contexte tendu, le séminaire a permis une implication active de l’ensemble des cadres dans un climat positif et constructif. Il a débouché sur des plans d’actions concrets pour chacun des principaux axes de réforme, plans que chaque BU pouvait déployer au lendemain du séminaire. La prise en compte par les équipes du Siège de l’expérience de terrain exprimée par les BU a permis d’améliorer très sensiblement la qualité des plans d’action.

Mobiliser les managers et leurs équipes

17:09 Leave a Comment

Le contexte

Une entreprise leader dans l’édition et la vente par correspondance de loisirs culturels et de produits de collection recherche un nouveau business model. Créé il y a 60 ans, cet éditeur fonctionne uniquement sous forme d’abonnement. L’entreprise est en perte de profitabilité depuis plusieurs années et a perdu un quart des effectifs lors d’un plan social récent.
La mission confiée à Metaplan
La nouvelle direction souhaite bâtir avec les 35 personnes de l’équipe Marketing et Développement de Produits la nouvelle vision à 10 ans de l’entreprise, élaborer la feuille de route des 18 prochains mois.

L’intervention

Concevoir et animer un méga-workshop d’une journée et demie avec la direction et les équipes à partir du cheminement suivant :

Bilan partagé de la situation actuelle avec les équipes à partir d’une analyse Forces/Faiblesses/Opportunités/Menaces ;
Analyse des caractéristiques et des attentes du client de demain ;
Formulation des défis et axes stratégiques de l’entreprise : faire évoluer le business model de l’abonnement papier vers l’internet, donner plus de flexibilité au client, passer d’une approche produit à une approche client, moderniser l’image de marque,… ;
Elaboration d’un plan d’action ambitieux avec identification de 3 projets transversaux prioritaires à mener dans les prochains mois.

Les résultats

Un nouveau projet d’entreprise et une stratégie fondés sur un changement de business model radical, nécessaire à la croissance du business. Le choix d’une approche collaborative pour réaliser ce travail stratégique a permis de redynamiser les équipes et de restaurer la confiance dans l’avenir.
Au-delà de l’élaboration d’un plan ambitieux mais adapté à la situation du marché, notre processus d’intervention a permis à chacun de mieux appréhender le changement radical de modèle qui est nécessaire pour pérenniser l’entreprise. Au sortir d’un plan social difficile, les équipes ont repris confiance dans leur avenir et se sont redynamisées autour d’un projet d’entreprise stimulant.

Transformer les organisations

17:08 Leave a Comment

Le contexte

Cet industriel français du luxe dispose d’un réseau de magasins détenus en propre sur tous les continents. L’un des mécanismes cruciaux dans le pilotage du business consiste à rapprocher l’offre de produits et la demande des marchés grâce aux réunions mensuelles de révision du Plan Industriel et Commercial (PIC).
Les parties prenantes du PIC – Marketing, Industrie, Supply Chain, Finances – restent insatisfaites du processus décisionnel en place : certains Directeurs ont le sentiment d’être « mis devant le fait accompli », et de se voir imposer des choix élaborés à un niveau « technique », contraires à leurs intuitions stratégiques.

La mission confiée à Metaplan

Diagnostiquer les causes de cette situation, et de l’insatisfaction ambiante, pour construire avec les partenaires internes une solution qui redonne la liberté décisionnelle aux membres de l’équipe de Direction. Associer à la mise en place de cette nouvelle solution les équipes opérationnelles qui assurent la préparation et le suivi des réunions PIC.

L’intervention

Rencontre avec chaque directeur impliqué et analyse détaillée de leur vision ; identification d’exemples critiques, qui illustrent les dysfonctionnements actuels ;
Préparation avec notre client de la stratégie d’animation d’une rencontre plénière entre les membres du CODIR concernés ;
Telier de travail avec les directeurs impliqués dans le PIC pour redéfinir les modalités de déroulement des réunions PIC ;
Atelier avec les équipes opérationnelles pour redéfinir leur rôle en amont et en aval des réunions PIC ;
Travail de synthèse des propositions opérationnelles pour mise en place.

Les résultats

Les deux ateliers débouchent sur un plan d’action mis en place conjointement par toutes les équipes, sur les 3 mois suivants.

Transformer les organisations

17:07 Leave a Comment

Le contexte

Un leader du Gros Electroménager Haut-de-Gamme souhaite anticiper les évolutions structurelles sur son marché : concentration, concurrence accrue, multiplicité des canaux de distribution, montée en puissance du Digital, … Il cherche à accroître l’efficacité des organisations commerciales régionales, à repenser les missions des Inspecteurs Commerciaux (IC) et à stimuler leur esprit d’Entrepreneuriat et leur productivité sur le terrain.

La mission confiée à Metaplan

Comment élaborer avec la Direction Commerciale les grands axes de développement futurs ? Quelles évolutions organisationnelles correspondantes faut-il mettre en œuvre ?

L’intervention

1ère phase : cadrage de l’initiative avec l’équipe Stratégie et les 2 Directeurs Commerciaux, et identification des grandes problématiques :
- Jusqu’à quel point et dans quelles limites les IC doivent-ils définir eux-mêmes la stratégie commerciale sur leur territoire, comme des « intrapreneurs » ?
- Comment faire évoluer les IC d’un rôle de « preneur de commande » à celui d’un « Conseiller Privilégié du Client », qui propose des solutions innovantes et adaptées ?
- Comment opérer un changement de culture au profit d’une « orientation consommateur final » plus forte ?
2ème phase : Atelier de Réflexion Stratégique, identification de 3 axes directeurs pour faire évoluer l’organisation commerciale et les pratiques des IC sur le terrain :
- Devenir l’architecte de son Secteur
- Le Conseiller privilégié du Client
- L’Expert en Sell-Out
3ème phase : accompagnement des 5 équipes commerciales régionales, afin qu’elles s’approprient le projet et le changement de culture managériale et les diffusent à leurs ICs.

Les résultats

Notre intervention a permis d’identifier très tôt des gains d’efficacité commerciale (allègement des tâches administratives, etc…). Ces premiers succès ont permis de créer un état d’esprit plus constructif chez les IC. Les ateliers régionaux ont amené chaque IC à définir sa propre stratégie et à identifier les leviers à activer en 2015, pour optimiser son efficacité et atteindre des objectifs, à la hauteur des ambitions de l’entreprise sur le marché.

Construire les stratégies

12:22 Leave a Comment

Le contexte

Cette nouvelle molécule dans le traitement d’une maladie respiratoire chronique a été lancée il y a un an dans le cadre d’un partenariat promotionnel. L’objectif des deux laboratoires partenaires est de faire de ce traitement – le premier autorisé pour cette pathologie – une la référence durable. Au-delà des excellents résultats obtenus lors du lancement, les équipes identifient plusieurs défis : un nombre de prescripteurs encore trop faible, une difficulté à identifier clairement les patients potentiels, les efforts d’information médicale sur cette pathologie respiratoire.
L’objectif pour les deux équipes : développer une stratégie commerciale à moyen terme, qui permette au produit d’atteindre son plein potentiel.

La mission confiée à Metaplan

Comment conduire un processus de réflexion avec les 35 collaborateurs des deux firmes pour faire un bilan de l’année écoulée, identifier les freins et les leviers du développement commercial du produit et esquisser le plan stratégique des deux années à venir ?

L’intervention

Cadrage de l’intervention avec les deux Directeurs de BU, des deux firmes
Réunions préparatoires avec les équipes Marketing pour identifier les sujets à creuser
Entretiens exploratoires avec des médecins prescripteurs, des délégués médicaux et des directeurs régionaux
Création d’une stratégie d’animation pour un séminaire
Animation de deux jours de débat pour produire des diagnostics, favoriser des prises de conscience, formuler explicitement des points non encore abordés, dans la coopération des deux firmes

Les résultats

Les participants ont mis sur la table les questions, les nouvelles idées ainsi que leurs propositions pour améliorer la coopération entre les fonctions impliquées. Ils ont aussi identifié les opportunités de marché qui n’avaient pas été explorées jusque-là. L’intervention a débouché sur l’écriture d’un plan marketing avec une répartition claire des actions entre les deux firmes, qui a servi de cadre pour les deux années ultérieures.
Les équipes ont vu se dessiner le chemin et les étapes pour déployer leur action sur le terrain, avec des résultats à la hauteur.

Comprendre les logiques des clients

12:17 Leave a Comment

Le contexte

Un acteur-clé de la Haute Horlogerie réunit ses 15 meilleurs « Retailers » (détaillants) mondiaux, sur son site de production principal, en Suisse. La Direction Commerciale Internationale de l’entreprise veut donner à cette rencontre une dimension à la fois festive – il s’agit de célébrer ensemble les succès sur le marché – et professionnelle – avec l’objectif de recueillir les préconisations de ses meilleurs détaillants par rapport aux gammes existantes et aux nouveaux lancements produits.

La mission confiée à Metaplan

Comment amener les détaillants à partager leurs intuitions et avis, tirés de leurs marchés et clients respectifs, pour donner des éléments utiles au développement ultérieur de nouvelles gammes ? Le temps disponible avec les Retailers est limité, il faut surmonter des barrières linguistiques, et la réserve est de mise, entre des détaillants qui sont en partie aussi des concurrents.

L’intervention

Identification des informations clés à recueillir auprès des Retailers :
- Comment notre Marque se compare-t-elle à ses principaux concurrents, sur les différents marchés ?
- Quelles sont les tendances de fond, dans chacun des pays ?
- Comment se portent les montres acier et diamant actuellement et comment devons-nous nous positionner sur ce marché ?
- Quelles perspectives pour les montres à complications destinées aux femmes ?
- Quelle doit être notre politique de prix pour les différentes gammes ?
Conception de la séquence d’animation détaillée pour un échange collaboratif et ouvert entre des détaillants, pour obtenir leurs recommandations sur les questions-clés définies en préparation
Animation de l’échange entre Retailers : d’abord par petits sous-groupes parallèles, afin d’assurer une réflexion détaillée sur chacun des sujets ; puis par une mise en commun finale pour comparer et affiner encore les recommandations.

Vita

Dr. Bennet van Well (b. 1967) holds a degree in economics and joined Metaplan in 2008. In 2014, he became partner. He was a management consultant at Schering and executive assistant to the CFO first at Schering and then at Bayer within the framework of the post merger integration. Before this, he conducted organization research and completed his PhD on the organization of knowledge-intensive inter-firm networks. He provides consulting services for managing directors and top management teams particularly in the area of strategy processes and organizational design and change. His sector focus includes logistics, mechanical engineering, the pharmaceutical industry and professional service firms.

Personal interests

Apart from spending time with family and friends, Bennet enjoys excursions that take him out into the countryside. He loves good food and is very capable of preparing it himself. He is a periodic reader. And when he does find a book fascinating, he can hardly put it down.

Working languages

German, English

Taylor, Helen

12:02 Kommentare deaktiviert

Our heads are round so our thoughts can change direction.
(Francis Picabia)

Vita

Helen Taylor (b. 1969) is a sociologist and joined Metaplan in 2002. Prior to that, she worked as an expert in modal transport for the European Commission. She consults on strategy development, mission statements, and leadership issues. Her sector focus includes the automobile industry, mechanical engineering, research institutions, and administrative agencies.

Personal interests

As a native of the North Frisian island of Föhr, Helen loves to sail, be it a flatboat on her familiar North Sea, a yawl on the Baltic, or a catamaran on the Atlantic. She lives in Hamburg with her husband and three children – not far from the Elbe River.

Working languages

German, English, French

Riechmann, Gernot

Matthiesen, Dr. Kai

11:47 Kommentare deaktiviert

Markets are conversations.
(The Cluetrain Manifesto)

Vita

Dr. Kai Matthiesen (b. 1967) is a business executive and expert in business ethics. He joined Metaplan in 2001 and is now managing partner. He previously held positions at Bertelsmann in France and worked in family-owned businesses and the new economy, ultimately as CEO of AltaVista Deutschland. Primarily, he advises executive committees on questions of strategy and organizational development. He focuses predominantly on the media, brand-name companies, professional services firms, and family-owned businesses. Additionally, he teaches at the Hamburg School of Business Administration and the University of St. Gallen.

Personal interests

Kai grew up in Schleswig-Holstein. The family business was also key to nourishing his interest in entrepreneurial activities. He left to discover the world and become a “Königlicher Kaufmann” (an honorable merchant).
Today he lives in Hamburg with his wife and two daughters.

Working languages

German, English, French, Italian

Kovermann, Carmen Lopera

11:43 Kommentare deaktiviert

Vita

Carmen Lopera Kovermann (b. 1977) holds a degree in area studies and joined Metaplan in 2009. Prior to that, she worked as a consultant in the field of international development cooperation. She currently provides consulting on questions relating to market exploration, sales and marketing, and strategy identification. Her sector focus includes pharmaceuticals, automotive sales, the public sector, international organizations, and NGOs.

Personal interests

Carmen is particularly fond of traveling – to destinations both known and unknown. A number of areas on the map are still waiting to be explored. When she is in Germany, she enjoys spending time with friends and family. If she gets her hands on a good book, she is not so quick to let it go again.

Working languages

German, English, Spanish, Portuguese

Kühl, Prof. Dr. Stefan

11:40 Kommentare deaktiviert

Don’t try to change people’s behavior, change their environment instead.
(Wolfgang Schnelle)

Vita

Dr. Stefan Kühl (b. 1966) is professor of organizational sociology at the University of Bielefeld. He joined Metaplan as an organizational consultant in 1992. His consulting work involves businesses, public administrations, government agencies, and universities – particularly in questions pertaining to strategy and organizational development. He has written several best-selling books on organizational topics and is the author of a textbook entitled “Organizations. A Systems Approach” (Gower 2013).

Personal interests

Even though an ankle injury is causing him a temporary setback, Stefan is normally a passionate basketball and volleyball player.
At the University of Bielefeld, he is currently focused primarily on devising a sociological explanation for the way “normal everyday men” behaved during the Holocaust.

Working languages

German, English, French, Spanish

Ibold, Dr. Frank

27. Mai 2014 18:08 Kommentare deaktiviert

Vita

Dr. Frank Ibold (b. 1965) is a historian and joined Metaplan in 1996. He consults on sales issues, strategy development, and leadership topics. His sector focus includes the automotive industry, pharmaceuticals, research institutions, and the public sector. He publishes on topics such as change management, shared services, and lateral leadership.

Personal interests

Frank is enthusiastic about any form of outdoor recreation, from dining with friends and family in his back yard, to cycling tours, boating and sailing on the Alster and Elbe Rivers, or simply strolling through the streets of Hamburg. When he’s away from Hamburg, his favorite places are wherever Spanish or French are spoken.

Working languages

German, English, Spanish, French

Barnutz, Dr. Sebastian

Bismarck, Anna von

16:42 Kommentare deaktiviert

The great secret of succeeding in conversation is to admire little, to hear much; always to distrust our own reason, and sometimes that of our friends; never to pretend to wit, but to make that of others appear as much as possibly we can; to hearken to what is said and to answer to the purpose.
(Benjamin Franklin)

Vita

Anna von Bismarck holds a degree in business administration and joined Metaplan in 2011. She worked in sales and marketing at IBM where she supported change processes for a large number of clients in a diverse spectrum of industries. Later, she drove strategic development and communications projects at European level and gained experience as an international executive. Anna has been working as an executive coach and consultant for ten years. Her primary focus areas are designing change processes, developing and implementing strategies, and leadership topics.

Personal interests

Depending on the season, Anna enjoys sailing and long runs on the beach in Mecklenburg, gardening in the country, or playing her grand piano. She volunteers at an inclusive school in Hamburg – to ensure that children develop the joy of learning and begin their lives with unbroken curiosity.

Working languages

German, English

Schnelle, Dr. Thomas

14:30 Kommentare deaktiviert

Vita

Dr. Thomas Schnelle (b. 1954) is a sociologist and epistemologist. He joined Metaplan in 1987, and is now managing partner. Prior to that, he worked as a production manager in a shipyard. One focal point of his activities lies in explorative customer dialogue. He also provides consulting services for management committees on sales, strategy, and organizational questions. His primary focus includes the pharmaceutical industry, consulting companies, and technology corporations.

Personal interests

In his free time, Thomas is a keen horse-back rider. He not only promotes equestrian sports but also local schools. To this end he launched the innovation award for schools in Pinneberg in 2010, which is awarded annually.

Working languages

German, English, French, Polish

Renforcer l’efficacité de l’équipe de direction

23. Mai 2014 12:40 Kommentare deaktiviert

De multiples facteurs peuvent limiter la performance globale d’une équipe de Direction. Inversement, il existe divers signes de « bonne santé » : large expression des divergences, solidarité autour des décisions actées, articulation transversale des objectifs de chacun et des objectifs globaux de l’entreprise, soutien efficace apporté aux opérationnels, création d’une vision largement partagée au sein de l’organisation… Nous vous aidons à dépasser les contradictions internes, à mettre au point des mécanismes décisionnels qui facilitent l’intégration des divers points de vue, et à développer un travail d’équipe productif et constructif.

Conduire les débats pour accélérer vos initiatives managériales

12:40 Kommentare deaktiviert

Réussir les projets de changement ou la mise en œuvre de nouvelles solutions, ne s’improvise pas. C’est le résultat de discussions, de groupes de travail, ou d’ateliers- à condition toutefois que ceux-ci soient conduits de façon efficace. Dans cette optique, nos techniques d’interaction vous apportent un bénéfice reconnu : elles garantissent des discussions bien structurées, qui conduisent dans la bonne direction et vous permettent d’atteindre des résultats tangibles.

La capacité à animer constitue une exigence de base pour tout manager, chef de projet ou consultant. Mais, aujourd’hui encore, les solutions pour des animations efficaces restent méconnues. Pourtant, la maîtrise de ces techniques/ la qualité de la « modération » des débats, sont un facteur-clé de succès pour pouvoir générer de nouvelles idées et perspectives et les faire partager. Notre module de formation aux Techniques d’animation Metaplan vous initie à notre philosophie et à l’utilisation de nos outils de « modération ». Notre module dédié à la Conception d’ateliers Metaplan explique en détail comment prendre en compte les rationalités des différentes parties prenantes, intégrer le contexte organisationnel et conduire des ateliers orientés vers les objectifs. Enfin, dans notre module consacré à la Conduite de projets transversaux, nous renforçons votre expertise et votre capacité à faire évoluer les schémas de pensée et d’action, à créer une compréhension partagée des initiatives et à stimuler la coopération. Nos techniques développent votre capacité à exercer un leadership transversal, au-delà du strict périmètre hiérarchique, dans un contexte de structures hiérarchiques diffuses.

Nous associons toujours les contenus théoriques à de nombreuses mises en pratique, basées sur votre contexte et problématiques professionnelles. Nous vous fournissons une bibliographie et une documentation en complément des éléments du cours. A l’issue des modules, nous pouvons agir en tant que conseil, par exemple dans le cadre de la préparation de votre prochain atelier.

Ces modules de formation reflètent l’éventail des méthodes qu’utilisent les consultants Metaplan, au quotidien, dans leurs missions de conseil. Pour une initiation à nos méthodes, participez à notre Module M1 « Maîtriser les techniques d’animation Metaplan ». Vous pourrez ensuite approfondir vos connaissances dans les Modules M2 « Concevoir et réaliser des ateliers Metaplan » et M3 « Amener des acteurs à mieux coopérer ».

Organizational Leadership Program

12:36 Kommentare deaktiviert

La CIM est un outil de leadership pour la Direction

Mobiliser les managers et leurs équipes

12:34 Kommentare deaktiviert

Nous faisons en sorte que les sujets ne soient pas seulement discutés, mais véritablement traités. Dans une convention du management, un forum, ou dans un déploiement en cascade, nous amenons les intéressés à contribuer activement et à apporter leurs idées. C’est une condition nécessaire à l’appropriation de la nouvelle approche, et à sa mise en œuvre. Notre intervention permet de dépasser les blocages, de faire évoluer la culture d’entreprise et de stimuler la coopération.

Accélérez le développement de vos managers pour
accélérer les évolutions organisationnelles

12:34 Kommentare deaktiviert

Nos Conférences Internationales de Management réunissent des groupes de 35 à 150 ou même 200 managers, et permettent d’impacter, de façon massive et accélérée, leurs pratiques managériales, en fonction des évolutions organisationnelles visées.

Pour concrétiser une nouvelle stratégie, un changement organisationnel, l’équipe de direction a besoin de s’appuyer sur le middle management. Dans les grands groupes mondialisés, ces middle-managers travaillent au quotidien de façon autonome et décentralisée. Pour avoir un impact sur leurs pratiques, il ne suffit pas de diffuser un message « top-down » ou une note d’information par mail, aussi bien rédigés soient-ils. La communication face-face est nécessaire pour influencer leurs modes de fonctionnement et négocier des inflexions. Cependant, il s’avère souvent difficile d’assurer la productivité des échanges face à un grand groupe. Les barrières linguistiques et de métiers constituent un obstacle supplémentaire.

Les CIM apportent des bénéfices tangibles car elles créent une synergie entre développement managérial et changement organisationnel. En amont des CIM, nous effectuons pour votre entreprise un diagnostic organisationnel et repérons les changements structurels et stratégiques à conduire, pour pouvoir relever avec succès les défis en interne et sur le marché. Nous identifions, en regard, les compétences managériales à développer pour répondre aux besoins repérés. Nous accompagnons vos équipes managériales et nous accélérons leur acquisition de nouvelles compétences et leur évolution vers de nouvelles missions/ métiers.

Les étapes de préparation –cadrage, entretiens individuels, groupes exploratoires- permettent d’impliquer bon nombre des managers concernés et contribuent au développement individuel et à l’évolution concertée des modes de fonctionnement. Grâce à cette préparation, les sessions interactionnelles, lors de la CIM, permettent de développer une compréhension partagée des enjeux et d’enclencher les prises de conscience nécessaires par rapport aux changements visés.

Transformer les organisations

12:31 Kommentare deaktiviert

Vous souhaitez améliorer la performance de votre organisation : nous analysons les modes de fonctionnement en place et identifions des gains d’efficacité possibles. Nous associons les parties prenantes à la construction d’actions d’amélioration, pour tirer le meilleur parti du potentiel de vos équipes.

Construire les stratégies

12:28 Kommentare deaktiviert

L’entreprise doit sans cesse évoluer afin de saisir les opportunités sur le marché. Adaptation ou réorientation plus profonde de l’activité : nous vous accompagnons pour déterminer les ajustements stratégiques appropriés – sans oublier de prendre en compte les structures organisationnelles, les intérêts et les forces en présence.

Comprendre les logiques des clients

20. Mai 2014 16:12 Kommentare deaktiviert

La compréhension approfondie des clients est indispensable à la stratégie : quelles sont leurs préoccupations actuelles ? Comment envisagent-ils l’avenir ? Nos organisations produisent souvent un décalage entre des perceptions simplificatrices et un marché toujours en mouvement. Nous conduisons des explorations qualitatives approfondies, pour identifier les schémas de pensée actuels chez vos clients, et en déduire des opportunités, des pistes d’actions et des leviers pour l’argumentation. Nous nous assurons que ces informations sont bien intégrées au sein de votre organisation, pour alimenter la stratégie.

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